SHIPPING

ORDER PROCESSING

All orders are processed within 1–3 business days, excluding weekends and holidays. During high-volume periods, processing times may be slightly extended.

Once your order ships, you’ll receive a confirmation email with tracking information.

SHIPPING RATES AND DELIVERY

Shipping rates and delivery times are calculated at checkout based on your location and selected shipping method.

  • Standard Shipping: Typically arrives within 3–7 business days after processing

  • Expedited Shipping: Options available at checkout (delivery times vary)

FREE SHIPPING

We offer free shipping on orders over a qualifying amount. Current free shipping promotions are displayed throughout the site and at checkout.

LOST OR DELAYED PACKAGES

SAY Lip & Lash is not responsible for delays caused by the carrier, weather conditions, or incorrect shipping information provided at checkout. If your package appears lost or significantly delayed, please contact the carrier directly or reach out to our support team for assistance.

RETURNS

RETURNS

For health and safety reasons, we do not accept returns on opened, used, or unopened cosmetic products.

EXCHANGES / DAMAGED ITEMS

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with the following:

  • Your order number

  • A clear photo of the issue

Once reviewed, we’ll be happy to offer a replacement or store credit where applicable.

INCORRECT SHIPPING INFORMATION

Please double-check your shipping details before placing your order. SAY Lip & Lash is not responsible for orders sent to incorrect addresses provided at checkout.